Support

How do I cancel my subscription?

Plyko subscriptions are managed by the App Store or Google Play. To cancel:

• iOS: Settings → tap your name → Subscriptions → Plyko → Cancel.
• Android: Google Play app → menu → Payments & subscriptions → Subscriptions → Plyko → Cancel.

I cancelled, why am I still being charged?

Cancellation stops the next renewal but does not refund the current period. You keep access to Pro features until the end of the billing period you already paid for.

Will I receive a receipt or invoice by email?

Yes — when you subscribe, the App Store or Google Play sends a receipt to the email tied to your Apple ID or Google account. A downloadable PDF invoice (with VAT details for European customers) is available from their portals:

• iOS: receipts come from do_not_reply@email.apple.com. Full invoices on reportaproblem.apple.com.
• Android: receipts come from googleplay-noreply@google.com. Order history on play.google.com.

Plyko itself does not send billing emails — Apple and Google are the seller of record for the transaction, VAT included.

There’s a charge on my card I don’t recognize.

Plyko subscription charges appear on your statement as APPLE.COM/BILL or GOOGLE *Plyko (not as Plyko directly), because Apple and Google are the merchant for the transaction.

• Check your subscription history first: iOS → Settings → your name → Subscriptions; Android → Google Play → Subscriptions.
• If you still cannot identify the charge, contact Apple or Google support — they can trace any charge tied to your account.

If you are certain the charge is fraudulent, contact your bank and email support@plyko.app — we will assist.

How do I get a refund?

Refunds are handled by Apple and Google directly:

• iOS: reportaproblem.apple.com
• Android: play.google.com order history

If you believe Plyko itself misbehaved, contact us and we will help.

The AI Coach gave me a strange workout, what do I do?

Use the “refine” field on the result screen to tell the coach what to change. Each refinement counts as one usage from your monthly quota.

The plate scan got the calories wrong.

AI vision is imperfect. After the scan, edit each item’s grams before logging — the macros recalculate proportionally. The system learns nothing from those edits today.

How do I delete my account?

Email support@plyko.app with the subject “Delete my account” from the email tied to your account. All your data is deleted within 30 days.

Where is my data stored?

Most data lives locally on your device (SQLite). For cross-device sync, a copy is mirrored on Supabase EU servers (Ireland).

Plyko is not available in my language. Will you add it?

Plyko ships in English, French, Spanish, German, Portuguese and Italian. More languages will follow demand — let us know which one you need.