Support

Plyko is a small French team. We read every email and try to reply within two business days.

Contact

For any question, bug, refund or feedback: contact@plyko.app

Please include:

• your device model and OS version (e.g. iPhone 15 Pro, iOS 18.4)
• the email address tied to your Plyko account
• a clear description of the issue, with screenshots if helpful

Frequently asked questions

How do I cancel my subscription?

Plyko subscriptions are managed by the App Store or Google Play. To cancel:

• iOS: Settings → tap your name → Subscriptions → Plyko → Cancel.
• Android: Google Play app → menu → Payments & subscriptions → Subscriptions → Plyko → Cancel.

I cancelled, why am I still being charged?

Cancellation stops the next renewal but does not refund the current period. You keep access to Pro features until the end of the billing period you already paid for.

How do I get a refund?

Refunds are handled by Apple and Google directly:

• iOS: reportaproblem.apple.com
• Android: play.google.com order history

If you believe Plyko itself misbehaved (e.g. you were charged after cancelling the trial in time, or a feature was not delivered), email me and I will help.

The AI Coach gave me a strange workout, what do I do?

Use the “refine” field on the result screen to tell the coach what to change (swap an exercise, make it harder, shorter, focus a different muscle). Each refinement counts as one usage from your monthly quota.

The plate scan got the calories wrong.

AI vision is imperfect. After the scan, edit each item's grams before logging — the macros recalculate proportionally. The system learns nothing from those edits today; we are not training models on your data.

How do I delete my account?

Email contact@plyko.app with the subject “Delete my account” from the email tied to your account. All your data is deleted within 30 days.

Where is my data stored?

Most data lives locally on your device (SQLite). For cross-device sync, a copy is mirrored on Supabase EU servers (Ireland). See the Privacy Policy for the full breakdown.

Plyko is not available in my language. Will you add it?

Plyko ships in English, French, Spanish, German, Portuguese and Italian. More languages will follow demand — let me know which one you need.